Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Name;

• Email address;

• Phone number;

• Any additional information provided voluntarily through forms, surveys, or other means.

How We Use Your Information

The personal information we collect is used for the following purposes:

1. Service Delivery: To provide cleaning services and respond to inquiries;

2. Communication: To send updates, promotions, or reminders via SMS, email, or other communication channels, with your consent;

3. Improvement: To improve our services, customer experience, and operational processes.

SMS Opt-In and Data Handling

When you opt in to receive SMS communications from SUPERNOVA Clean, your phone number is used solely for delivering these communications.  SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.

SMS Consent Requirements

By opting in to our SMS services, you:

If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples): 

• Appointment reminders;

• Follow-up messages;

• Billing inquiries.

Message Frequency: 

Message frequency may vary depending on the type of communication. For example, you may receive up to three SMS messages per week related to your appointments/billing, etc. 

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. 

Opt-In Method: 

You may opt-in to receive SMS messages from Supernova Clean in the following ways: 

• Verbally, during a conversation; 

• By submitting an online form;

• By filling out a paper form.

Opt-Out Method: 

You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. 
  

Help: 

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info.supernovaclean@gmail.com 

Additional Options: 

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. 

Standard Messaging Disclosures: 

• Message and data rates may apply; 

• You can opt out at any time by texting "STOP;"

• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages;

• Message frequency may vary. 

Data Security

We implement a range of security measures to ensure that your personal information is kept safe. These measures include:

• Limiting access to personal information to authorized personnel.

• Encrypting sensitive data during transmission and storage.

• Regularly reviewing our data security practices to protect against unauthorized access, alteration, or disclosure.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: Request access to the personal information we hold about you and request corrections if needed.

• Data Deletion: Request that we delete your personal information, subject to legal and contractual obligations.

• Opt-Out Preferences: Withdraw your consent for marketing communications at any time.

To exercise your rights, please contact us using the details provided below.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your information is handled, please contact us at:

SUPERNOVA Clean
Email: info@supernovaclean.com
Phone: 904-371-2887
Website: www.supernova-clean.com